Leadership and Service training programs for employees who deliver results and who develop the skills of others. Facilitators who complete the Leadership and Service Certifications will learn and practice the concepts and skills necessary to equip your entire organization with the ability to make a lasting impact on all aspects of your business- ensuring loyal customers, committed employees and organizational success.

Day One:
Adult Learning Techniques™

• Learning effectiveness model
• Characteristics of adult learners
• Individual learning styles
• The learning formula
• Learning activities
• Roles of a trainer
• Foundations for conducting a class
• Managing challenging behaviors
• Advanced training techniques
   

Day Two:
Product system core concepts

• Building Trust Under Pressure: The Basic Principles™
• Reaching for Stellar Service™